This Privacy Policy describes how tojeybet collects, uses, stores, shares, and protects the personal information of all registered players and site visitors. We are committed to handling your data with the care and transparency it deserves — your privacy is not an afterthought at tojeybet, it is a foundational part of how we operate.
These six principles summarise tojeybet's approach to your personal information. The full legal detail for each is contained in the policy sections below.
Every page and transaction on tojeybet is secured with SSL/TLS encryption. Your login credentials, personal details, and PKR payment information are encrypted in transit between your device and our servers. This applies equally whether you access tojeybet from Karachi, Lahore, Islamabad, or anywhere else in Pakistan.
tojeybet does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Your information is used exclusively to operate your account, process your PKR transactions, and comply with our licensing obligations. We do not monetise your data as a product.
Registered tojeybet players have the right to access, correct, and request deletion of their personal data at any time. You can also object to certain types of data processing and request a portable copy of your data. All such requests are handled by our support team within a reasonable timeframe.
tojeybet collects only the personal information that is genuinely necessary to provide a safe, compliant, and functional platform. We do not request data that serves no operational or regulatory purpose. If we no longer need a piece of data, we delete or anonymise it in accordance with our data retention schedule.
tojeybet operates under an international gaming licence that imposes binding obligations on how player data is collected and processed. Our data handling practices are subject to review by the relevant licensing authority. We maintain detailed records of our data processing activities as required by our licence conditions.
When tojeybet makes material changes to this Privacy Policy, we will notify all registered players via email before the changes take effect. We will not retroactively apply new data uses to information collected under previous policy versions without giving you the opportunity to review and, where relevant, opt out.
1.1 This Privacy Policy ("Policy") explains how tojeybet ("the Platform", "we", "us", "our") collects, processes, stores, and shares personal data relating to individuals who register as players, visit the tojeybet website, or otherwise interact with our services ("you", "your", "the Player").
1.2 tojeybet is committed to protecting personal data and processing it fairly, lawfully, and transparently. This Policy has been prepared in accordance with the data protection obligations imposed on tojeybet by its international gaming licence and applicable privacy legislation.
1.3 This Policy should be read alongside the tojeybet Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and tojeybet.
1.4 By using the tojeybet Platform, you confirm that you are at least 21 years of age and that you consent to the collection and processing of your personal data as described in this Policy. If you do not consent, you should not use the Platform and should contact us to request account closure.
2.1 For the purposes of this Privacy Policy, tojeybet acts as the data controller in respect of all personal data collected from registered players and site visitors. As data controller, tojeybet determines the purposes and means by which personal data is processed.
2.2 tojeybet operates under an international gaming licence. The Platform is operated by a duly licensed gaming entity. Players who require further information about the specific licensed entity responsible for data processing may contact the support team via the contact details provided in Section 15 of this Policy.
2.3 Where tojeybet engages third-party service providers to process personal data on its behalf — such as payment processors or identity verification providers — those parties act as data processors under contract with tojeybet and are bound by data protection obligations consistent with this Policy.
3.1 tojeybet collects personal data from you directly (for example, when you register an account, make a deposit, or contact support) and automatically (for example, through cookies and server logs when you browse the Platform). The categories of data we collect include:
When you create a tojeybet account, we collect your full legal name, date of birth, residential address, email address, and your chosen username and password. This information is required to create and manage your account and to verify your identity in accordance with our licensing obligations.
To satisfy Know Your Customer (KYC) requirements imposed by our licensing authority, we may request copies of government-issued photographic identification (such as a CNIC or passport), proof of address, and proof of payment method ownership. This data is processed solely for compliance purposes and is not used for any marketing or profiling activity.
We collect data relating to deposits and withdrawals made via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard. This includes transaction amounts in PKR, payment method identifiers, and transaction timestamps. We do not store full card numbers or full mobile wallet credentials on our servers.
We collect information about how you use the tojeybet Platform, including the games you play, bets you place, pages you visit, session durations, and features you interact with. This data is used to personalise your experience, improve our products, and fulfil our responsible gaming obligations.
We automatically collect certain technical information when you access tojeybet, including your IP address, browser type, operating system, device identifiers, and referring URL. This information is used for security monitoring, fraud prevention, and platform optimisation.
When you contact tojeybet via live chat, email, or any other support channel, we retain records of those communications. This data is used to resolve disputes, train our support team, and maintain a record of interactions for regulatory purposes.
3.8 The table below summarises the main categories of personal data tojeybet collects and the primary purpose for which each category is used:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Registration & Identity | Account creation and management | Duration of account + 5 years |
| KYC / Verification Documents | Regulatory compliance (AML/KYC) | Duration of account + 7 years |
| Financial & Transaction Data | Payment processing and fraud prevention | Duration of account + 7 years |
| Usage & Behavioural Data | Platform personalisation and responsible gaming | Duration of account + 2 years |
| Technical & Device Data | Security monitoring and fraud detection | 13 months from collection |
| Communications Data | Dispute resolution and support quality | 3 years from date of communication |
4.1 tojeybet uses the personal data it collects for the following purposes:
4.2 tojeybet will not use your personal data for any purpose that is incompatible with the purposes described in this Policy without first obtaining your explicit consent or establishing an appropriate alternative legal basis.
5.1 tojeybet processes your personal data on the following legal bases, depending on the specific processing activity concerned:
5.2 Where tojeybet relies on legitimate interests as a legal basis, we have carried out a balancing test to confirm that our interests are not outweighed by your rights and freedoms. Details of these assessments are available from our support team upon request.
6.1 tojeybet does not sell your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate contractual safeguards:
6.2 All third-party service providers engaged by tojeybet are required to process your personal data only in accordance with our documented instructions and are prohibited from using it for their own independent purposes.
6.3 In the event of a merger, acquisition, or sale of tojeybet's business or assets, player personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer in advance.
7.1 tojeybet uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a website you visit. tojeybet uses the following categories of cookies:
7.2 You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the tojeybet Platform, including your ability to log in and access your account.
8.1 tojeybet retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law or our licensing authority. The retention periods applicable to each category of personal data are set out in the table in Section 3.8 above.
8.2 Upon account closure, tojeybet will retain your personal data for the minimum period required to satisfy our post-closure legal, regulatory, and dispute resolution obligations. After this period has elapsed, your data will be securely deleted or irreversibly anonymised.
8.3 Where personal data is retained for regulatory compliance purposes — such as AML transaction records — the retention period may be extended beyond the standard periods stated in this Policy where required by the relevant licensing authority or applicable law.
8.4 Data that is no longer required for its original purpose and for which no ongoing legal basis exists will be securely deleted in accordance with tojeybet's data destruction procedures, which include certified deletion for electronic records and secure shredding for any physical documents.
9.1 Subject to applicable law and the limitations imposed by our licensing obligations, you have the following rights in respect of your personal data held by tojeybet:
9.2 To exercise any of the rights listed above, please contact the tojeybet support team via live chat or by emailing [email protected]. We will acknowledge your request within 5 business days and respond in full within 30 days. Complex requests may require additional time, in which case we will notify you of the extended timeline.
9.3 tojeybet will not charge a fee for processing straightforward data rights requests. Where a request is manifestly unfounded or excessive — for example, repetitive requests for the same data — tojeybet reserves the right to charge a reasonable administrative fee or decline to respond.
9.4 Where tojeybet is unable to fulfil a data rights request — for example, because doing so would conflict with a legal retention obligation — we will explain the reason for the refusal in writing.
10.1 tojeybet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
10.2 While tojeybet takes all reasonable and proportionate steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. Players are advised to maintain strong, unique passwords for their tojeybet accounts and to enable any available account security features.
10.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, tojeybet will notify affected players without undue delay and will take all necessary steps to mitigate the impact of the breach.
11.1 tojeybet is strictly an adult platform. Access to the Platform is limited to individuals who are at least 21 years of age. tojeybet does not knowingly collect, process, or retain personal data from individuals under the age of 21.
11.2 If tojeybet becomes aware that personal data has been collected from an individual who is under 21 years of age, that account will be immediately suspended and all associated personal data will be deleted as promptly as possible, except where retention is required for legal or regulatory reasons.
11.3 If you are a parent or guardian and believe that your child has registered on tojeybet, please contact our support team immediately via live chat or at [email protected]. We will investigate and act on all such notifications as a matter of priority.
12.1 tojeybet may transfer your personal data to servers and service providers located outside Pakistan. Where such transfers occur, tojeybet ensures that appropriate safeguards are in place to protect the security and confidentiality of the transferred data.
12.2 Appropriate safeguards for international data transfers may include contractual clauses that require the recipient to protect the data to a standard consistent with this Privacy Policy, transfers to jurisdictions that have been assessed as providing an adequate level of data protection, or other mechanisms permitted under applicable data protection law.
12.3 For further information about the specific safeguards applied to international transfers of your data, please contact our support team.
13.1 The tojeybet Platform may contain links to third-party websites or services for informational or navigational purposes. tojeybet is not responsible for the privacy practices of any third-party website and this Privacy Policy does not extend to those sites.
13.2 We encourage you to review the privacy policy of any third-party site you visit before providing any personal information. tojeybet has no control over the content, practices, or policies of third-party websites and accepts no liability for any loss or damage arising from your use of such sites.
14.1 tojeybet reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new purpose for processing your personal data — we will notify all registered players by email before the changes take effect.
14.2 The most current version of this Privacy Policy will always be accessible on this page, clearly marked with the effective date. We recommend that you review this Policy periodically to stay informed about how tojeybet handles your personal data.
14.3 Your continued use of the tojeybet Platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not accept any changes, you must cease using the Platform and may contact us to request account closure and data deletion.
15.1 If you have any questions, concerns, or complaints about this Privacy Policy or tojeybet's data processing practices, please contact our support team using the details below. We take all privacy enquiries seriously and will respond within a reasonable timeframe.
15.2 If you are not satisfied with tojeybet's response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority in the relevant jurisdiction. Details of the appropriate supervisory authority and escalation process are available from our support team upon request.
15.3 tojeybet treats all privacy complaints as a high priority. We will not retaliate against any player for raising a legitimate privacy concern in good faith, and we will take all reasonable steps to resolve complaints fairly and transparently.
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