tojeybet Frequently Asked Questions

tojeybet requires standard identity documents to comply with international gaming licence obligations. Acceptable documents include a valid Pakistani CNIC (Computerised National Identity Card), a government-issued passport, or a driving licence. You may also be asked to provide a recent utility bill or bank statement as proof of address. All documents are processed securely and confidentially in line with our Privacy Policy.

Go to the tojeybet Login page and click the "Forgot Password" link below the login fields. Enter the email address registered to your account and you will receive a password reset link within a few minutes. Check your spam or junk folder if it does not arrive promptly. If you still cannot access your account after following the reset steps, contact our 24/7 support team via live chat for immediate assistance.

No. tojeybet strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately. Having a single account also ensures your bonus eligibility, transaction history, and responsible gaming settings remain centralised and accurate.

You can request permanent account closure by contacting our support team via live chat or by emailing [email protected]. Before the account is closed, any remaining real-money balance will be withdrawn to your verified payment method. If your closure request is related to a gambling concern, we encourage you to also activate self-exclusion, which can be done immediately from Account Settings without waiting for a manual review.

The minimum deposit on tojeybet is PKR 500, making it accessible for players across Pakistan whether you are depositing from Karachi, Lahore, or Faisalabad. This minimum applies to all supported payment methods including JazzCash, Easy Paisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit set by tojeybet at the platform level, though your individual bank or mobile wallet provider may impose their own daily transaction caps.

JazzCash deposits on tojeybet are processed instantly in almost all cases. Once you confirm the transaction on your JazzCash app, funds appear in your tojeybet wallet within seconds, allowing you to jump straight into cricket betting or slots without delay. If a deposit has not reflected after five minutes, take a screenshot of your JazzCash transaction confirmation and share it with our live chat support team for immediate resolution.

EasyPaisa withdrawals from tojeybet are typically processed within 24 hours of approval, and in many cases arrive within a few hours during business hours. Before your first withdrawal, your KYC documents must be verified — this is a one-time step. Subsequent withdrawals are faster once your account is fully verified. The minimum withdrawal amount is PKR 1,000. tojeybet does not charge a fee on withdrawals, though EasyPaisa may apply their standard transfer charges.

Yes. tojeybet accepts bank transfers from major Pakistani banks including HBL, UBL, and Meezan Bank via online banking or inter-bank transfer. Bank deposits may take between one to three business hours to reflect depending on your bank's processing schedule. Make sure to use the exact reference details provided during checkout to ensure your deposit is matched to your tojeybet account correctly. For assistance, our 24/7 support team is always available.

tojeybet does not charge any platform-side fees on deposits or withdrawals. All transactions are processed at face value in PKR. However, your payment provider — whether JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own standard transaction or transfer fees as per their own service terms. We recommend checking your provider's current fee schedule. Any fees deducted by the payment provider are outside tojeybet's control.

Withdrawals can be delayed for a few reasons: your KYC verification may still be pending, there may be an active bonus wagering requirement that has not yet been met, or a routine security review may be underway on your account. Log in and check your account dashboard for any pending action items. If everything looks clear on your end and your withdrawal is still delayed beyond 48 hours, contact our support team via live chat with your transaction reference number.

Absolutely. PSL (Pakistan Super League) cricket betting is one of the most popular features on tojeybet for Pakistani players. You can place bets on match winners, top run-scorers, wicket-takers, live in-play markets, and more. tojeybet publishes competitive odds for every PSL fixture across all franchises — Karachi Kings, Lahore Qalandars, Islamabad United, and the rest. Live betting lets you react to the action as it unfolds ball by ball.

Yes. All slot games available on tojeybet use certified Random Number Generator (RNG) technology, which ensures each spin outcome is entirely independent and unpredictable. Our games are sourced from internationally recognised software providers whose RNG systems are independently audited for fairness. The Return to Player (RTP) percentage for each slot is typically listed in the game's information panel, allowing you to make an informed choice before you play.

Yes. The tojeybet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the full range of sports betting markets, live casino tables, slot games, and account management features directly from your phone's browser — no app download required. The mobile interface is responsive and fast, designed to work smoothly even on slower mobile data connections common in parts of Pakistan.

The minimum stake for sports betting on tojeybet is PKR 100 per bet slip. This applies to single bets, accumulators, and system bets on cricket, UFC, football, and all other available markets. Minimum bet amounts for specific live in-play markets may vary slightly. Slot game minimum bets depend on the individual game's configuration, but most titles available on tojeybet can be played from as little as PKR 20 per spin.

Ludo Quick on tojeybet is a fast-paced, digitised version of the classic Ludo board game, adapted for online gaming with real PKR stakes. Games are short in duration, making it ideal for players who want a quick session between cricket betting markets. The outcome is determined by a certified RNG system, and all wagers are reflected in real time in your tojeybet account balance. Visit the Ludo Quick page for full game rules and stake details.

tojeybet offers a welcome bonus to newly registered players on their first qualifying deposit. The current offer details — including the bonus percentage, maximum bonus amount in PKR, and minimum deposit threshold — are displayed on the Promotions section of the site. Welcome bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. Always read the full bonus terms before opting in to avoid any surprises.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it converts to withdrawable cash. For example, a 20x wagering requirement on a PKR 1,000 bonus means you must place PKR 20,000 in total qualifying bets before you can withdraw the bonus-derived winnings. At tojeybet, your progress towards meeting wagering requirements is tracked in real time on your account dashboard under the Bonuses section.

Yes, all bonuses on tojeybet come with an expiry period, typically between 7 and 30 days depending on the specific promotion. If you do not meet the wagering requirements within the stated time window, the bonus and any associated winnings will be removed from your account automatically. The expiry countdown and remaining wagering requirement for each active bonus are visible in the Bonuses section of your tojeybet account dashboard at all times.

tojeybet rewards regular players through an ongoing loyalty programme that tracks your betting and gaming activity. As you accumulate points through real-money wagers on cricket, slots, casino games, and other tojeybet products, you progress through loyalty tiers. Higher tiers unlock benefits such as enhanced withdrawal limits, dedicated account managers, personalised reload bonuses, and priority customer support. Full details of the loyalty programme tiers and point earning rates are available in the Promotions section.

Yes. If you prefer to play without bonus offers — for example, to keep your deposits as purely withdrawable cash without wagering conditions — you can opt out of promotional communications from your tojeybet account settings under the Notifications or Responsible Gaming section. Players who have activated self-exclusion or a cooling-off period will automatically not receive any promotional material for the duration of their exclusion, in line with our responsible gaming commitments.

tojeybet operates under an international gaming licence issued by a recognised regulatory authority. This licence mandates strict player protection standards including identity verification, responsible gaming tools, fair play certification, and anti-money-laundering compliance. Operating under an international licence means tojeybet is subject to regular audits and regulatory oversight, giving Pakistani players confidence that the platform meets globally accepted standards for online gaming operators.

The minimum age to register and play on tojeybet is 21 years. This is a firm policy enforced through mandatory KYC identity verification for all players. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. tojeybet strongly encourages parents and guardians to use parental control software to prevent underage individuals from accessing online gambling platforms. There are no exceptions to the 21+ rule.

Both tools are available directly inside your tojeybet account under Account Settings > Responsible Gaming. Deposit limits can be set as daily, weekly, or monthly caps in PKR and take effect immediately — reductions apply at once, while increases have a mandatory cooling-off delay. Self-exclusion lets you lock your account for 30, 60, or 90 days, or permanently. During any self-exclusion period, all marketing communications from tojeybet are automatically suspended.

If you are concerned about your gambling habits, tojeybet encourages you to take action early. Start by using our free self-exclusion tool in Account Settings. Our responsible gaming support team is available 24/7 via live chat and at [email protected] — all conversations are treated with complete confidentiality and zero judgment. You can also find detailed guidance, self-assessment tools, and further reading on our dedicated Responsible Gaming page. Help is always available when you need it.